call management system JUST WRITTEN FOR YOU
/kɔːl mænɪdʒmənt sɪstəm/ · call.man.a.ge.ment.sys.tem
noun
- A software application or hardware system designed to manage and route incoming and outgoing calls in a business or organization. The company implemented a call management system to improve customer service and reduce wait times.
- A set of procedures and protocols used to manage and direct calls within a company or organization. The call management system in place ensured that all customer calls were answered promptly and efficiently.
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Did you know? The concept of call management systems dates back to the early days of telephony, when switchboards were used to connect calls manually.